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Shipping & Returns

Shipping Policy

Puptown ships within the US at this time. 

Please allow 7-10 business days for processing on all orders. All orders are shipped USPS priority mail. Delivery times are estimates. Only overnight is a guaranteed service. If you are placing a time sensitive order you will need to note that in the order form. Once the item is handed to the carrier we are not responsible for carrier related delays. Please use the provided tracking number for shipping updates. As always, we are here for you so please reach out to us with any questions or concerns. 

 

 Return Policy

All orders are packaged with the appropriate type and amount of packaging material on our end. Once packages leave our facility we are not responsible for any damage. Please make sure to reach out to us within 3 days with any issues. 

PLEASE NOTE - we require separate photos of both the box it was shipped in and any bone breakage that may have occurred. Photos must clearly show the condition the box arrived in and all bone breakage.